dbd99 Privacy Policy — How Your Data Is Protected

01 Introduction & Scope of This Policy

Welcome to dbd99. This Privacy Policy ("Policy") explains how dbd99 ("we", "our") collects, uses, stores, and protects the personal information of users ("user", "you"). Please read this Policy in full before using our website, platform, or services.

dbd99 operates a safe and transparent online gaming environment for players in Bangladesh. We believe that user privacy is a fundamental right, and protecting that right is our primary responsibility.

This Policy applies to all aspects of your interaction with dbd99 — including account registration, platform use, financial transactions, and contact with our customer support.

By using our platform, you are considered to have fully accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, you are requested to refrain from using our services.

02 Data Collection — What Information We Collect

dbd99 collects only the information necessary to operate our services properly. We may collect the following types of information:

2.1 Identity Information

Full name and date of birth (for age verification — access is for users aged 21+ only)
Email address and contact details
National ID card or passport number (for identity verification)
Permanent or current address

2.2 Financial Information

bKash, Nagad, or Rocket account numbers (for transaction processing)
Bank account details (applicable for Sonali Bank, Dutch-Bangla Bank, or other listed banks)
Deposit and withdrawal history

2.3 Technical Information

IP address and device information
Browser type and version
Login time and date records
Time spent on site and browsing activity
Cookie and session data

2.4 Gaming Activity Information

Bet amounts and types
Win and loss history
Preferred game categories and providers
VIP level and points details

03 Methods of Data Collection

dbd99 collects your information in several ways. You should have a full understanding of each method:

Directly provided information: Information you provide yourself during account registration, profile updates, or when contacting customer support.
Automatically collected: Collected automatically through cookies, log files, and tracking technologies when you visit our platform.
From third parties: Information may be received from trusted third-party services for identity verification, fraud prevention, and financial transaction management.

We never collect unnecessary information without your permission, and all collected information is stored with the highest level of security.

04 Use of Information & Purpose

dbd99 uses collected information only for specific and legitimate purposes. The main areas of use are as follows:

4.1 Service Operation & Improvement

Account creation, management, and authentication
Processing deposits and withdrawals (bKash, Nagad, Rocket, and bank transfers)
Monitoring and improving platform performance
Identifying and resolving technical issues

4.2 Security & Fraud Prevention

Preventing unauthorized access and cyberattacks
Detecting and blocking fraudulent activity
Preventing money laundering and illegal activity
Age verification (users aged 21+ only)

4.3 Communication & Support

Providing customer support — 24/7 live chat and email assistance
Sending important account-related notifications
Notifying you of changes to the Policy

4.4 Responsible Gaming

Detecting problematic gaming behavior
Processing self-exclusion requests
Setting and managing limits

dbd99 never sells your information to third parties for marketing or advertising purposes.

05 Disclosure of Information & Third Parties

dbd99 generally does not share your personal information with third parties. However, information may be disclosed in the following circumstances:

5.1 Service Provider Partners

The minimum necessary information may be shared with trusted third parties for payment processing, identity verification, and technical support. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed if we are legally required to comply with applicable laws in Bangladesh, judicial orders, or directions from regulatory authorities.

5.3 Security Requirements

Information may be disclosed when necessary to protect the security of our platform, the safety of users, or the public interest.

We never sell, rent, or exchange your information.
Information shared with third parties is subject to strict confidentiality agreements.
Unnecessary information is never disclosed.

06 Cookies & Tracking Technologies

dbd99 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies

Essential cookies: Used to manage login sessions and ensure security.
Functional cookies: Help remember your preferences and settings.
Analytics cookies: Collect anonymous data to understand and improve platform usage.

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

We do not use cookies for third-party advertising networks.

07 Security Measures for Data Protection

dbd99 has implemented the highest technical and organizational measures to protect your personal and financial information:

SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
Two-factor authentication: An additional security layer to prevent unauthorized access to your account.
Encrypted database: All stored information is kept in encrypted form.
Continuous monitoring: Our security team monitors systems 24/7.
Regular security audits: Audits are conducted regularly by third-party security experts.
Access controls: Only authorized staff can access specific user information.

Please note that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but it is not possible to fully guarantee against unexpected security breaches in any system.

08 Data Retention Period

dbd99 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

Account information: For the duration the account is active and for a specified period after closure as required by law.
Financial transaction records: May be retained for an extended period for legal obligations and audit purposes.
Technical logs: Retained for a limited period for security purposes.
Customer support communications: Retained for a specified period to maintain service quality.

Once the necessary period has passed, we securely delete or anonymize your information.

09 User Rights

You have the following rights regarding your personal information:

Right of access: The right to know what information we have collected about you and to receive a copy of it.
Right to rectification: The right to request correction of inaccurate or incomplete information.
Right to erasure: The right to request deletion of your information in certain circumstances, although this may not be fully possible if legal obligations exist.
Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
Right to data portability: The right to receive your information in a structured and readable format.
Right to object: The right to object to the use of your information for specific purposes.

To exercise these rights or for any questions, please contact us.

10 Protection of Minors

dbd99 strictly provides services only to users aged 21 or older. We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the associated information.

If parents believe their child is using our platform, please contact [email protected] immediately.

11 Policy Changes & Updates

dbd99 may update this Privacy Policy from time to time. Changes may occur in the following circumstances:

Changes to our services or business operations
Technical improvements or addition of new features
Legal or regulatory changes
Security improvement requirements

If significant changes are made, we will notify you by email or through a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated Policy.

We will note the date of the most recent update on this page so you can easily see when the Policy was last changed.

12 Response to Data Breaches

In the event of a data security breach, dbd99 follows a clear response plan:

An immediate investigation is launched as soon as a breach is detected.
Affected users are notified as quickly as possible.
The necessary technical measures are taken to limit the damage.
Steps are taken to prevent future breaches.
Relevant authorities are informed if necessary.

If you suspect that your account's security has been compromised, contact us immediately and change your password.

dbd99's Privacy Policy